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FAQ about Unlocking
Why should I unlock my phone?
There are many benefits if you unlock your phone and the most important is that you will be able to use your device with any network, worldiwide. Also if your phone is unlocked, the resale value of your device can raise up to 100%!
Is it safe to unlock my phone?
Yes, the unlocking process is 100% safe and secure. Using our solution there is NO risk of damaging your phone.
Is legal to unlock my phone?
Yes, it is 100% completely legal if you own your device! The main reason why your phone is locked is because your network provider wants to keep you as a loyal customer. Once your device is unlocked you are free to use your phone with any provider!
Do I need to unlock my phone again after updating it?
No, you will never have to input another unlock code, even if you update the firmware or OS!
Can you unlock my phone if its not listed on your site?
Yes and no, it depends by some factors. Please feel free contact us a with your phone make, model and network it is locked to. As soon as possible we will get back to you to let you know if we have a solution for you!
How can I find the IMEI of my handset?
You can find the the IMEI of your phone by dialing *#06# on your phone and then the IMEI will be displayed on your screen. Or you can look on the back of your phone, underneath the battery,because there is a small label with the IMEI of your phone ( around 15 digits).
What are the payment methods?
You can pay securely using PayPal, VISA and Mastercard!
How do I receive the unlock code?
Your unlock code will be send to you via email! Also you will receive the instructions on how to use it. Don't worry it's a very simple process, taking you less than 5 minutes!
In how much time I will get my unlock code?
The time needed to get the codes depends by the phone model, original country and network of your device. Please insert all the information into our order form and the system will display the time frame for your phone model.
I paid for a code but I still haven’t received it. What to do?
Our system send you automatically the unlock code when it was found! Please check also your email junk folder. If our email is not there, please contact us for support!
I paid the code and I received the message "Not found" What does that mean?
Generally you get the message “Not Found” because you probably have given us the incorrect IMEI number or incorrect network. Please e-mail us to help you.
Note: If you provide us a wrong IMEI or network you will NOT be eligible for a refund!
The code I have got it’s not working. What I need to do?
Our unlock codes works in 99.5% of cases. Please check first to see if you have followed our instructions correctly. Second, check if you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your handset and network.
If all the information you sent us is corect, you have to send us a video proof displaying the phones IMEI number and unlock code sequence being punched in.
Can I get a refund?
We offer 100% money back guarantee if our codes do not work! We will be happy to give you a refund within 7 days only if:
Your code says “Not Found”
You send us video proof of your handset showing that the code we gave you fails to unlock your device.
Note: Your order can not be canceled if it was already submitted and the processing has started!
Money back guarantee*
- All the latest handset models!
- We have the lowest prices in the market
- Fast code delivery via Email!
- Easy to follow instructions
- 24/7 Live support - we are ready to help.
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